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Depending on where you live, if you are a consumer you have a legal right to cancel your order under the European Directive 2011/83/UE for the Consumers Protection. During a certain period, you can notify us of your decision to cancel your order and ask for a refund.
Please note we can only returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing if any original packaging.
Products must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box.
If the item comes with a security tag, this must be left on. If the security tag is removed then the returned product will not comply with the returns policy and will not be refunded.
Hosiery must be returned in its unopened packages and lingerie must only be tried on over your own lingerie garments.
We recommend that you return items in their original packaging to ensure the necessary protection when in transit.
Returned products will be refund excluding the cost of shipping.
We do not accept returns for jewellery earrings of any type, nor for any fine jewellery items, nor for perfumes and candles of any type.
We offer a returns service. You have 14 days from receiving your order to return the product to our boutique. We strongly recommend that you book your return with 7 days of receiving your order to ensure that it arrives back to the boutique in time. We can only accept returns from the same country to which your order was delivered.
To cancel or return a product and ask for our returns service, send us an email where you mention the order reference and the products you want to return. You will receive by email a return ticket that you may print. Go to the nearest post office and joint the return ticket to your parcel.
Once we have received your item we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the return cost.