Brands and items
irinakha.com allows its customers to purchase its brands and items online. That way you no longer need to directly come by our boutique to have a broad overview at new trends.
Find an item
You search for a particular item in many ways. By designer, by category using filters and the drop-donw menu, or by using the search window on the top right corner. You can as well have a glimpse at new arrivals on the home page.
Buy and pay
As you find the item or items you want to purchase, select the desired size. To ease your size selection, you can refer the Size - Conversion table link. Then click on Add to Basket.
You can afterwards Continue Shopping, Modify your Order or proceed to Checkout to finalise your order. Whatever the amount of items you have in your basket, there will be only one payment.
You will be ask to chose your payment method; credit card and debit cards are accepted. You will then receive a confirmation email that your order has been successfully placed and the validation process initiated.
The validation process of your order includes the verification of your basket, the order payment and the shipping approval. You will receive emails keeping you informed of each step of the process. You can also visualize your order status in My Account page.
The delivery time may vary. Note that we will note take responsibility for any delivery delays due to customs procedures or payment operations.
We accept any order cancelation, for any reason, as far as your order has not been treated by our boutique. Once your order is processed by our boutique, we won’t be able to cancel it. Nevertheless you can return you purchase if you wish to.
We advise you to get in touch with our Customer Service, through our online Contact Form or by phone at +32 4 221 21 35 (available from monday to friday between 10:00AM and 06:00PM - Brussels time zone), to check up on your order status and the possibility to or not to cancel.
Delivery or Boutique Pick-up
We send your order from our boutique to your delivery address given to our transport partner. Be advise that all services may not be available in some countries.
The delivery fees are calculated during your ordering. The given fees are an estimate for indication purpose only. The calculation is based upon delivery address you indicated and the weight of the shipment from 1 to 4 Kg. In the event of a heavier package, additional fees may apply.
You also have the option to pick your order up at our boutique by checking the Boutique Pick-up box while placing your order.
We are working towards offering our customers the option for delivery in as much as possible destination countries. Find below the countries we service. This list is non exhaustive and is continuously evolving to include more and more countries to which we can ship. Do not hesitate to contact us if you want your country to be included to this list: