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Brands and items
irinakha.com allows its customers to purchase its brands and items online. That way you no longer need to directly come by our boutique to have a broad overview at new trends.

Find an item
You search for a particular item in many ways. By designer, by category using filters and the drop-donw menu, or by using the search window on the top right corner. You can as well have a glimpse at new arrivals on the home page.

Buy and pay
As you find the item or items you want to purchase, select the desired size. To ease your size selection, you can refer the Size - Conversion table link. Then click on Add to Basket.

You can afterwards Continue Shopping, Modify your Order or proceed to Checkout to finalise your order. Whatever the amount of items you have in your basket, there will be only one payment.

You will be ask to chose your payment method; credit card and debit cards are accepted. You will then receive a confirmation email that your order has been successfully placed and the validation process initiated.

Order tracking
The validation process of your order includes the verification of your basket, the order payment and the shipping approval. You will receive emails keeping you informed of each step of the process. You can also visualize your order status in My Account page.

The delivery time may vary. Note that we will note take responsibility for any delivery delays due to customs procedures or payment operations.

Cancelation
We accept any order cancelation, for any reason, as far as your order has not been treated by our boutique. Once your order is processed by our boutique, we won’t be able to cancel it. Nevertheless you can return you purchase if you wish to.

We advise you to get in touch with our Customer Service, through our online Contact Form or by phone at +32 4 221 21 35 (available from monday to friday between 10:00AM and 06:00PM - Brussels time zone), to check up on your order status and the possibility to or not to cancel.

Delivery or Boutique Pick-up
We send your order from our boutique to your delivery address given to our transport partner. Be advise that all services may not be available in some countries.

The delivery fees are calculated during your ordering. The given fees are an estimate for indication purpose only. The calculation is based upon delivery address you indicated and the weight of the shipment from 1 to 4 Kg. In the event of a heavier package, additional fees may apply.

You also have the option to pick your order up at our boutique by checking the Boutique Pick-up box while placing your order.

Shipping informations
We are working towards offering our customers the option for delivery in as much as possible destination countries. Find below the countries we service. This list is non exhaustive and is continuously evolving to include more and more countries to which we can ship. Do not hesitate to contact us if you want your country to be included to this list:

-Belgium
-France
-Germany
-Italy
-Luxembourg
-Switzerland
-The Netherlands
-United Kingdom

The majority of the countries we ship to shall be delivered within 2 to 5 working days. The delivery estimate indicated are for indication purpose only and are based on the time of order and shipping of your package. Note that we will note take responsibility for any delivery delays due to customs procedures or payment operations.

Depending on your country, customs on import fees and local taxes may apply to your shipment. Otherwise, any order to be shipped to an EU address will be free of customs and additional taxes.

Return policy
irinakha.com offers to all customer the possibility to return their purchase free of charge. Returned items must match our return conditions and criteriae. Please acknowledge our return policy:

(a) Free returns within 14 days
You have 14 days upon receipt to freely return us your order. The package have to be returned to our boutique within these 14 days. Past due this 14 days period, we can not guarantee you the reimbursement of your unwanted items.

We recommend you return your item(s) within 7 days of receipt to be sure the shipment gets to us before the end of the 14 days period.
Feel free to contact our Customer Service if you have any questions about returns.

Note that we can only collect your order to be returned only in the country it had been delivered to. If your are returning your order from a different country than it was delivered to, additional fees and customs fees may apply. We encourage you to use our free return
service.
Once we received at our boutique your returned order and verified it fits our return policy, we will refund you by the same method you used to place your order.
Clothes must be returned un-wore, un-whashed, un-dammaged and with their original labels. Shoes and accessories must be returned in their original boxes and inside a package.

(b) Conformity of returned items
If the item was delivered with a security label attached, it must remained attached. If the any label is detached, the returned item will not be in conformity with our policy and will not reimbursed.

Headwear must returned in their un-opened packaging and underwear must be tried on over your own underwear.

We recommend you to return items in their original packaging to ensure their protection during transit.

We do not accept returns of earrings (precious jewelry or fantasy) or returns of any precious jewelries.

(c) Exchange
If you wish to exchange an itme, you shall first return it in respect to the procedure described in our return policy. You will benefit from a voucher of the equivalent amount that you can use for a new order.
(d) Refund
Once we received at our boutique your returned order and verified it fits our return policy, we will refund you by the same method you used to place your order. Note that refund to credit cards or debit cards payment can take up to 14 days depending on your bank. Returned items are fully reimbursed excluding shipping fees if you use our free return service.
To request a return and a refund, you just need to identify yourself on our website in My Account section. In My Order, click on the link “Request a return” next to the order you wish to return. Select your unwanted item(s) and complete the steps to organise their return.

We will send you an email with your Autorisation of Returning Merchandise number (ARM) as well as a confirmation of the time and address, a reference number and all necessary return documents.

- Print the transport note and attach it on the outside of the shipment box (one note per package and a copy for the carrier). We recommend you to keep a copy of the transport note for your own archive - you could then refer to it to track the return of your shipment.
- You might also receive a customs bill. If this document is included in your confirmation email, please sign it and include it with the rest of the documents.
- Do not seal your return package until the carrier picks it up (he/she must first check the content).
Consumer Protection (Distance Selling) Regulations (DSRs)
If you reside within the UE, as per Consumer Protection (Distance Selling) Regulations of 2000 (DSRs), your are entitled to cancel your order on the condition to inform us in writing from the moment you placed the order and within the following 14 days upon receipt. If you chose to exert that right, you must inform in writing our Customer Service that you wish to cancel the contract for the totality of your order in virtue of DSRs. Our Customer Service team will guide through all following steps but you will have to return your order at your own cost. The full amount of your order, including carrier fees, will be refund within the following 14 days upon receipt of your cancelled order. If we do not receive your cancelled order, we will organise a collection at your own cost. Note that if you cancel your order as per DSRs, you will be entirely responsible for the fees and the organisation of the order’s return. This may include additional customs fees and other taxes resulting from the return. Those fees being at your charge, you will have to contact your postal services to know the costs you will have to pay.
Dispute resolution
Url link towards the online European platform regarding dispute resolution : http://ec.europa.eu/odr (art.14 règlement UE 524/2013)

This online platform aims to present to consumers qualified entities seeking for settlements out of court, suitable to deal with litigations between consumers and companies within the European Union.